Returns & Exchanges
At Mattel Store, we want you to love your fashion finds, but if you are not completely satisfied, we offer 30-day returns on all unworn items with original tags. Please ensure all apparel and accessories are returned in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and attach it securely to your return package.
Pack and Ship
Place the items in their original packaging, include the packing slip, and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing